Need help activating Peacock premium

Yes I’ve already tried that. 

Can you provide more detail on what you are seeing when you try to activate the subscription, and any additional steps you've tried already? Did you have a previous subscription with Peacock?

I open the link from the email I received from Xfinity and it just takes me to the stream store where I go and check my subscriptions and it’s not there to activate it. 

We would be more than happy to help dig further into this issue by checking your eligible membership rewards on this end. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.  

Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message