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user_1uszoa
1st Topic

Visitor

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2 Messages

Tuesday, May 6th, 2025 10:37 PM

Need help activating my Xfinity device

Self-installation failed. 
nobody showed up for the home visit. 
live agent trying to remotely activate failed. 
customer service [Edited: Language]. 
How can such low quality internet be present in a first world country like United States? 
I am appalled. 

Question

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Updated 

1 day ago

 • Edited

13

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XfinityMarcus

Official Employee

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1.5K Messages

1 day ago

Thank you for using the Xfinity Community Forums page user_1uszoa. I would be happy to assist you with getting your equipment activated today to turn your frown upside down. Our service is both an amazing value and excellent quality, and I look forward to revealing that for you. Apologies for the missed home visit as well, can you send me a direct message to take a closer look at things on our end? Please include your full name and complete service address as well.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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user_1uszoa

Visitor

 • 

2 Messages

I would like to discuss publicly, so others can see my negative experience. 

There is not a single human who is available to speak to me, the technical team person is useless and the person who visited home didn't even give me a phone call. I am seeing online that others have the same experience. This is terrible. 

Please sort this out immediately. 

I am really really disappointed with the service and would not recommend Xfinity to any new customer. 

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1 day ago

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XfinityMarcus

Official Employee

 • 

1.5K Messages

user_1uszoa I understand, if there is any specific information needed in order to assist we would need a private discussion to verify your account on our end. That said, we can absolutely share general information with you in public and direct you to the various places where self-service information is available. 

 

I can assure you that we are humans here and definitely able to speak with you as I am now. What part of the activation process did you reach before coming across an issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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