Visitor
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1 Message
Need help activating AppleTV and with HBO
I have used chat to talk to reps and have called and spoken to multiple technical reps and I have yet to get assistance or resolution. The last person I spoke to yesterday assured me he'd call me back in 30 minutes and that was yesterday morning and I have yet to receive a call. I changed my plan from Ultimate to Premium the other day and as a result my StreamSaver plan got changed as well. Both AppleTV and MAX (which I had previously) cannot be activated on the website. There is no activate button for either. Netflix, Disney+, Hulu Bundle and ESPN Unlimited all say Active. When I try to watch HBO on TV, it says I need to subscribe. No, I have had MAX and am currently paying for it so should not need to subscribe. AppleTV says xfinity terminated my subscription on 3/23 and wants me to pay to watch. Someone needs to figure this out ASAP as I am paying for services I cannot use. Please advise.
XfinityRaf
Official Employee
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1.2K Messages
7 hours ago
Good evening @dknj2026. We can assist with getting those activated for you. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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