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Mikeogjr
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1 Message

10/02/2026 5:37 PM

Need formal review of account setup error and disconnection

My current Xfinity account was created without an email address attached, and I did not receive billing notices by email or mail. Xfinity support has now documented this as an account setup oversight that affected billing notices and contributed to my disconnection. I am trying to get this formally reviewed and determine whether any restoration, credit, fee review, or complaint escalation is available.

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3 hours ago

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XfinityMartyR

Official Employee

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3.7K Messages

3 hours ago

 

Mikeogjr Thank you for reaching out to us over our Xfinity Community Forums. That is somewhat mindboggling that your account has existed without an email address, especially if you are enrolled in paperless billing. Our team would be more than happy review your account. Please send us a direct message. 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 


How to: Direct messaging within the forum

 

 

 

 

 

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