Visitor

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1 Message

Wednesday, October 22nd, 2025

Need Exterior cable line moved

A pool is being installed and per code, the exterior cable line needs to be relocated.  I've tried your AI chat but nothing fits my situation.  How do I proceed to contact Xfinity to relocate the line?

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Official Employee

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2.1K Messages

5 hours ago

Hey, @user_qbetjv! Thanks for creating a post regarding an outside, underground line that needs to be relocated. You've come to the right place for support :) Our team is awesome to work with, and we have ways of submitting such requests on your behalf (which I'm happy to do today). I see you also sent a direct message. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! We'll reply directly (privately) in just a moment.

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