New Poster
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3 Messages
Need Existing Above-Ground Cable Relocated Underground for Landscaping Project
We need our existing Xfinity service drop relocated from above ground to underground. The cable currently runs along the top of our backyard fence. We have a major landscaping project beginning in late September/early October, and we need the cable burial coordinated with the landscaping work. We need a technician to evaluate the route and open the necessary underground/line relocation work order. Please note on the order that we need to coordinate the work with our landscape contractor.
How do we get this started?
EG
Expert
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121.3K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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1K Messages
14 hours ago
Greetings, user_rms92! Thank you for reaching out with your cable line relocation request. As a homeowner myself, I understand the importance of preparing your yard for your landscape project. Our team will be more than happy to help you with your request. To access the account, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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