Visitor
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1 Message
Need Executive Support – Misrepresented Plan Change
I was misled by a Comcast agent into switching from my legacy Triple Play plan. I was told I’d retain all services and pay less, but I lost HBO, Showtime, TMC, and Netflix. I tried to reverse the change immediately, but Comcast says the legacy plan can’t be reinstated. I’ve escalated through [Edited: "Personal Information"] but received no resolution. I need help from Executive Support.
EG
Expert
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114.7K Messages
18 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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XfinityRaul
Official Employee
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2.4K Messages
18 days ago
@user_rldjdh I appreciate you making us aware of your concern with the update to the plan on your account via Forums. I would be more than happy to review your account and this ECM ticket. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityJustinC
Official Employee
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1.8K Messages
1 hour ago
@user_rldjdh I'm glad the wonderful executive expert was able to get the package concern resolved, and now you can enjoy the premium channels again. It was a pleasure working with you, and appreciate you giving our team the opportunity to help get this experience turned around for you. We're available 7 days a week between 6am - 1am ET for employee support, have a great day.
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