Visitor
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1 Message
Need equipment.
I selected to use my own equipment during checkout with my new plan, but actually I do need the included equipment. The sign-up flow said that I could order that equipment later if I chose?
Visitor
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1 Message
I selected to use my own equipment during checkout with my new plan, but actually I do need the included equipment. The sign-up flow said that I could order that equipment later if I chose?
EG
Expert
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114.8K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.2K Messages
4 hours ago
@user_zs4uvz Thanks for adding a post to the forum. We can help get you the Xfinity Gateway. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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