Need equipment can’t connect to an agent

Question

I ordered equipment more than a week ago and it still hasn’t arrived.  I need the upgraded WiFi in order to activate my new iPhone.  I can’t connect to an agent because they are working on my street!  Can I pick the new equipment up at an Xfinity store??

XfinityDilary · Answer

Thanks for posting on our community forums for assistance with your equipment concerns, user_1q1z97. I'm sorry to hear the shipment has not arrived. This is not the experience we would like you to have, and we'd like to help. We can request a new shipment from here, or you can absolutely pick up the equipment at the store. You can find the closest store information HERE.

Customer Service

user_1q1z97

Need equipment can’t connect to an agent

XfinityDilary

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