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user_yraq93
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1 Message

09/12/2026 4:34 PM

Need drop bury for unburied backyard cable + goodwill credit (ticket EDITED)

Hi Xfinity Support — Wellington, FL account (email on file: [Edited: "Personal Information"]).

1) Drop bury: A temporary Comcast cable was left unburied in the backyard and is a tripping hazard. I already submitted issue ticket [Edited: "Personal Information"] (outside cable / tripping risk). Please escalate to a drop bury / SRO Outside Technician work order and confirm the status or scheduling.

2) Goodwill credit: We’ve had repeated lost service / outages causing significant inconvenience across July and August into early September (period July 1–September 12, 2026). Self-serve outage credit returned “no outages found” / ineligible for a short window. Please review the account history and apply a courtesy/goodwill bill credit; confirm the amount and which statement it will appear on.

Please reply here or DM so we can share the full service address privately. Thank you.

[Subject edited for "Personal Information"]

Question

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Updated 

5 hours ago

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XfinitySara

Official Employee

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2.9K Messages

5 hours ago

Hey there, @user_yraq93! I'm so glad you reached out with these concerns. You're in a great place for help! We'll definitely take a closer look at any previous requests/tickets, as well as anything else that may help us determine the next best step. And we can certainly review the account for any applicable adjustments. Could you please send our team a direct message to continue?

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

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