need down line reconnected

phone app is unhelpful and i need help. i tried reporting the down line as it is a tripping hazard and possible danger. i get put in a loop msg about the tropical storm that is gone now, and it wont take my info . i tried putting in a ticket online. it doesnt show up on my account landing page . why is it so hard to get help these days? the power to my area is up. the down lines were cut. can anyone help?

Responses

XfinityChristy

Official Employee

•

2K Messages

10 months ago

zoopy Hello! Thanks so much for taking a moment to reach out here on our Xfinity Community Forums where we can help with all account/service questions and concerns. I’m really sorry to hear about the trouble you’re having with reporting the downed lines—it sounds incredibly frustrating, especially with the added concerns about safety. I can help get a ticket a the system to have our local team address this issue. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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zoopy

need down line reconnected

XfinityChristy

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