Visitor
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1 Message
need direct phone number to customer service
I have been with out internet for 4 days. the outage map is not changing at all. Is there a way to get a true status on the outage?
Visitor
•
1 Message
I have been with out internet for 4 days. the outage map is not changing at all. Is there a way to get a true status on the outage?
EG
Expert
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115.6K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.2K Messages
10 hours ago
@user_ynmcgr I’m sorry to hear of your connection issues. Support is available at 800XFINITY (1-800-934-6489)
I have a link with your contact details https://www.xfinity.com/support/contact-us
Our team can also help. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
(edited)
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