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user_urfv9y
1st Topic

Visitor

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1 Message

Saturday, October 18th, 2025

Need direct msg icon

I’m looking for the direct message icon so I can chat directly without a phone call found are you leaving me for good?

Question

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Updated 

11 hours ago

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XfinityEricB

Official Employee

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2.6K Messages

15 hours ago

 

user_urfv9y Thanks for reaching out for help today. Not sure what you mean by leaving for good, but we are here to help. The direct message icon can be found next to your profile Icon in the top of the screen. It should be clickable if you are logged into Forums. What were you needing help with today?

 

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EG

Expert

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114K Messages

11 hours ago

@user_urfv9y @XfinityEricB 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

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