3 Messages
Need Customer Service Support
I need to speak to someone regarding if I can add unlimited data to my WiFi plan. The app and the ai program are no help. The website just spins and spins getting me no where. I work from home and need to have unlimited data.
user_crnhq8
3 Messages
3 days ago
Also only had xfinity for about a month now and the customer service area is lacking to say the least. I don’t feel supported and am highly considering going to a different WiFi service.
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XfinityMartyR
Official Employee
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2K Messages
3 days ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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