Need Customer Service Help

I called Xfinity 3 days ago because our bill suddenly increased dramatically. The rep was very nice and helped me to bring our cable & internet bill down lower. He said I could make the changes because I am the manager on the account.  He offered to keep the exact service we had & to lower our bill dramatically. I confirmed there would be no changes to our service, especially to our DVR. The rep then offered us phone service. We would receive one free line, the second line would cost $20. The price for the 2 Motorola phones he offered us was $6.00 per month for both. He explained we would receive 2 $100 gift cards that they would use to pay off our T-Mobile phones when they shut off our old service & applied the new. He expalined I wouldn't have to do anything. It sounded good, so I accepted the plans. 

I looked up the Motorola phones online as soon as we hung up & saw they only had 64 gb. That's not enough for us, so I immediately called back. The next rep told me this is an easy fix, but that because I am only the manager I can't make this change to the account. He told me to call back that night when my husband got home. Before my husband got home I received an email that those wrong phones had already shipped. 

The next day I noticed almost all our movies were gone on the DVR and we were back down to 20 hours (100% full).  I called back and got a new rep. She was also nice. She tried to help me but couldn't figure out why our DVR was showing 150 hours on her system, but we only have 20 available to us. I literally had to do an upgrade from my remote control & now have to pay $10 extra. I asked about the phones. She wasn't able to stop the phones that were already shipped. She told me the only thing I can do is order the right phones with 2 more lines and return the first phones to the local store or by mail. I have no printer so the local store option was fine. She also confirmed we would receive the 2 $100 gift cards that you would use to pay off our TMobile phones. She tried to take the payment for the phones, but couldn't get it through. So, I gave her another card that she still had trouble getting through. Finally she got it to go. There was no problem with either card. I'm not sure what was happening. She explained these new phones would ship out with free 2 day delivery. In a few days the first phones got here. I realized the second phones didn't and that I never got the email to say they shipped.

The first agent called back to activate the phones. I explained we had to reorder phones because the ones he sent weren't sufficient for our needs & asked if he could do something to have the second phones shipped out. He put my on hold twice to talk to his supervisor who only suggested we activate the wrong phones. The phone disconnected and he never called us back.

My husband and I took the first phones to the local Port St Lucie, FL office to return and asked to return them & to receive the second phones we were waiting on & to just stop the order from shipping. He wasn't able to do that, but only wanted to sell us 2 more phone lines (6 in total now). he told us to call the 800 number to return the other 4 phones. Also the price of the service went up & he informed us we will not be receiving the 2 $100 gift cards to be used to cover our T-Mobile phones. He wasn't able to help us in any way. We did not opt to buy 2 more phones and lines with the option to return all 4 through the 800 number that hasn't worked for us yet. I'm not even sure what to do. As this stands right now I do not want your phone service. It is too difficult to get good, accurate customer service. We are grateful for the help we received with our TV and Internet. We need help to cancel our phone lines, stop the phones that haven't shipped and return the ones that have. My frustration level is very high. Two of these phone calls were 2 hours each.  I've spent 6 hours on this. This took more effort than I ever wanted to expend on what I thought would be a simple transaction. Can you, please help me? Thank you.