Visitor
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1 Message
Need confirmation of refund for box turned in months ago
Had text chat, was promised my bill would go down & get credit for box turned in Dec 2025 (11 mo credit at $14/month. Very disappointed in this “service” Will look for other options
EG
Expert
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123K Messages
36 minutes ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.7K Messages
19 minutes ago
@EG I appreciate you moving this post to bring the billing concern to my attention.
Hello, @user_gb2e4r thank you for reaching out over Xfinity Forums. You've contacted the right place for support, I understand the frustration with being billed for equipment that was returned and then being told you would receive 11 months of credit for the equipment fee. I would hate to see you go with another provider based on this experience, and
The information you've provided is really helpful, and from experience I know typically bill disputes only go back 120 days :https://www.xfinity.com/support/articles/dispute-bill .
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