Contributor
•
24 Messages
Need Compensation
Back in August 2025, I accidentally cut my cable while trimming hedges outside. The tech repaired the cable and told me he was giving me an adjustment to my bill. Ever since then, I have been getting an error code when I try to change the channel. XRE3121 is the error code.
I have had techs to my home, been on the phone with techs, and nothing.
And I had to ask for compensation for all the times I was without service? And still have not received any compensation?
Satellite here I come, good ridence!
XfinityAngie
Official Employee
•
2.5K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
0
0