Visitor

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Wednesday, July 15th, 2026 12:31 AM

Need Comcast sign-off on city public utility easement (PUE) form for pool construction

I'm a homeowner in Highland, Utah, working through my city's Utility Notification Form for a pool permit. I want to build a small structure to house pool equipment near a 10 ft public utility easement along my property line. My city won't approve the permit until every listed utility, including Comcast, signs off. The city's form accepts either a signature or a short no-objection letter attached to it.

My understanding is Comcast may not have facilities in this easement, but I'd like that confirmed. Which team handles this (joint trench / design and construction), and how do I get the form signed or a no-objection letter issued? I can provide a site plan or plat map on request.

I've already tried the phone line and live chat. Happy to share my property and account details privately. Thanks in advance.

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Official Employee

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300 Messages

6 hours ago

@user_xk49xe Thanks for reaching out to us about updating your property easement. I would be more than happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
 
Here are the detailed steps to direct message us:
 
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link
How to Direct Messaging within the forum



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