The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_71g537 Our team can get an appointment set up for you. For a friendly f.y.i. our technicians will only install coax outlets on exterior facing walls as they will not perform wall fishes to get cables pushed/pulled through interior walls. They will tact the cable from the patch panel along the siding of the home to the desired location, drill from the outside-in and place the outlet and seal the hole around the cable. You can also have any general contractor familiar with that process accomplish the that work as well as the outlet just needs to be connected to the main line feeding signal into your home. You can connect a splitter if you would like more outlets active at the same but be weary about having too many active outlets as that adds noise to the line and can cause signal degrading. If you would like to set up an appointment with our team please send us a DM with your first and last name along with your full service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it See https://comca.st/3KQF8q9 for an example.
EG
Expert
•
113.7K Messages
9 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
•
1.1K Messages
9 days ago
@user_71g537 Our team can get an appointment set up for you. For a friendly f.y.i. our technicians will only install coax outlets on exterior facing walls as they will not perform wall fishes to get cables pushed/pulled through interior walls. They will tact the cable from the patch panel along the siding of the home to the desired location, drill from the outside-in and place the outlet and seal the hole around the cable. You can also have any general contractor familiar with that process accomplish the that work as well as the outlet just needs to be connected to the main line feeding signal into your home. You can connect a splitter if you would like more outlets active at the same but be weary about having too many active outlets as that adds noise to the line and can cause signal degrading. If you would like to set up an appointment with our team please send us a DM with your first and last name along with your full service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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