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user_7led4d
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2 Messages

Friday, April 11th, 2025 11:53 PM

Need coax cable connected at pole

I have Now Internet and need my coax cable connected to the cable box on the pole outside my house. The cable is ran from the pole to my home but not connected at the cable box on the pole. 

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Updated 

3 months ago

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Accepted Solution

XfinityEricB

Official Employee

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2.3K Messages

3 months ago

 

user_7led4d Thanks for reaching out for assistance with the cable outside needing connected to the home. I would be happy to help in any way I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_7led4d

2 Messages

Xfinity text showed up on time and had my Now Internet working in a couple hours. Thank you for assisting me. Anyone one reading this the process did work out in my case the tech replaced a couple fittings and reconnected the coax on the box at the pole and that’s all it took to get my internet working. Ps the speed was much faster than I anticipated.

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3 months ago

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XfinityJoe

Official Employee

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866 Messages

Good morning @user_7led4d I'm glad you got everything taken care of. Please do not hesitate to reach out to us here if we can assist with anything in the future. Have a wonderful day and thank you for being the most important part of Xfinity!

 

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3 months ago

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