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Friday, April 11th, 2025 11:53 PM

Need coax cable connected at pole

I have Now Internet and need my coax cable connected to the cable box on the pole outside my house. The cable is ran from the pole to my home but not connected at the cable box on the pole. 

Official Employee

 • 

2.1K Messages

5 days ago

 

user_7led4d Thanks for reaching out for assistance with the cable outside needing connected to the home. I would be happy to help in any way I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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