Need cancel my Xfinity service

I just moved to another state (from PA to NJ) last month, it seems Xfinity still charged me.

I need to cancel the service as soon as possible, since my new apartment use other provider, thanks for that.

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XfinityQue

Official Employee

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361 Messages

6 hours ago

user_jjrlha, hello there and thanks for reaching out. I want to say in hopes, congratulations on your move! I totally understand your concerns and the need of getting this executed. When it comes to your disconnection, did you have any Xfinity equipment and if so, have you returned it to one of your local Retail Xfinity Stores?

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XfinityQue

Official Employee

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361 Messages

user_jjrlha, ok - thanks for sharing. I understand, I can help make get that effective immediately. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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6 hours ago

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user_jjrlha

Need cancel my Xfinity service

XfinityQue

XfinityQue

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