Visitor
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1 Message
Need cable/internet line moved
Hi there,
We are having some construction completed downstairs where our cable/internet line enters the house. Can you guys move the line so we can plug in the router upstairs or what needs to happen? It's just for a few months so doesn't have to be permanent. I think the line could stay there just need to get the router moved upstairs as they will be working on that wall.
Thank you,
Laura
XfinityChristy
Official Employee
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2.9K Messages
52 minutes ago
Hi, user_vpbccy, thanks for reaching out! In most cases, this is a pretty straightforward request and can be handled with a technician visit. The tech can review options for temporarily relocating the connection or moving the modem/router to another area of the home while the construction is taking place. To get started, please send us a Direct Message with your full name and service address. We'll review the account, discuss any potential costs, and help set up an appointment if needed.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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