Visitor
•
1 Message
Need cable line repair
Need cable line repair. Our overhead cable line has been severed and is lying on the ground. Need repair ASAP for Internet, television, and phone. Customer works from home and must have Internet! Ann Arbor Michigan
EG
Expert
•
110K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
0
0
CCMorgan
Gold Problem Solver
•
3.3K Messages
4 years ago
Hi, user_205f58. Oh no! Severed cable lines are never a good sign. Regardless, we certainly appreciate you posting and bringing this to our attention. I work from home myself, so I completely understand the urgency! Especially considering this impacts all three of your services. I can help you get an appointment scheduled for a technician to come out and complete a repair. To get started, please send us a DM with your name + address and we will go from there.
To send a direct message chat:
First ~ ensure you are signed in. You will then see a chat icon toward the upper right corner of your page. Click that icon or follow this link: https://comca.st/3dymapU.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
Let me know if you run into any trouble sending us that DM.
0
0