Visitor
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1 Message
Need cable buried.
We've had someone scheduled three times now in the last 4 months to come bury a new cable that was run. Someone came the first time and buried the part in our yard, but they did not do the part in the neighbors yard where the box is. The neighbor disconnected the cable and pushed it back under the fence, shutting off my service. It took 3 days to get someone out to reconnect the cable. They called and set up an appointment to have the exposed cable buried. That never happened. We've called again when the neighbor started threatening to disconnect it again and set up another appointment to have someone bury the cable. No one showed up again.
I need this resolved immediately.
XfinityDena
Official Employee
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3.8K Messages
4 hours ago
@user_8aqx5u
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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