need cable buried

i had someone out for service within the last few months, and after replacing the cable they (reluctantly) re-buried the new cable. Unfortunately, the cable is now showing and is a tripping hazard. This has the potential to cause further problems as the landscaper has accidentally cut a cord in the past. I need someone to come out and re-bury this cable before it gets cut and I lose internet (and need another replacement cable)

I was trying to send a message but apparently you have to post a public question 1st. I would recommend adding a feature to send a direct message through the chat platform to expedite the customer service process, since this adds an additional step where i now have to wait for a reply inviting me to send a direct message (I guess)?