Visitor
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2 Messages
Need cable buried but it is at new house that does not have service yet.. just send the technician to correct address
Have bought a new house. Someone’s cable is across part of the yard and at risk of being cut by lawnmower. I was finally able to text with someone who seemed to be interested in helping. However, the technician went to my current address and left message that there wasn’t a problem. I am on my third day of the circle of the multiple chats with the xfinity chat bot. Called the service number and that is a chat bot with a recorded voice. Trouble shooting my equipment is all it wants to do. My equipment is fine. Went to to store. They told me to call the number.. there has to be a human being who I can talk to to arrange the technician to go to the correct address and BURY THE CABLE. This is INFURIATING… maybe a lawnmower cutting the cable Would interrupt someone else’s service and prompt a visit from a technician…how can I contact someone who can help me… this is ridiculous
XfinityRay
Official Employee
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2.7K Messages
8 hours ago
Hi there, user_1st7cd! We are happy to look further into this and get the line fixed.
Please send us a direct message with your full name and your address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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