Visitor
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1 Message
Need assistance with cancellation abroad
Hello, I am currently out of the country and need an official representative to assist me with scheduling a service cancellation.
Visitor
•
1 Message
Hello, I am currently out of the country and need an official representative to assist me with scheduling a service cancellation.
XfinityChristy
Official Employee
•
3K Messages
2 hours ago
@user_cm1ro9 Hello thank you for reaching out via our Xfinity Community Forums. I hope you are having an amazing adventure in Taiwan. I would be happy to review your account and see how I can help make changes as needed. To get started, please send me a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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