Need assistance with an open ticket [Edited] regarding an unopened Apple Watch return

Dear Xfinity Customer Support Team,

I am writing to urgently follow up on my open ticket #[Edited: "Personal Information"] created on August 9, 2026, regarding the return of an unopened Apple Watch SE.

During a support call on August 5, an agent offered me an Apple Watch. I agreed under the impression that it was free, but was later informed of a $10/month service fee. The agent stated I could try it for 14 days and return it with no penalty if I changed my mind.

I received the package two days later and have NOT opened the box. I first attempted to return it at a local store, but the staff informed me that online orders must be processed online/over the phone. On August 9, I spoke with a representative who created ticket [Edited: "Personal Information"] and promised I would receive an email with return instructions and a shipping label within 24 hours.

It has now been 3 days, and I have not received any email or update regarding this request. As I am currently within the 14-day trial period, I need this resolved promptly so I can return the unopened item on time and avoid any unwanted charges.

Please send me the prepaid return shipping label and instructions via email immediately.