Need Assistance Switching to Xfinity NOW Internet Plan

Hi,

I’m currently an Xfinity customer and would like to switch to one of the new Xfinity NOW Internet plans. I’m looking for guidance on how to transition smoothly without any interruptions to my current service.

I’ve read through the FAQs and overview articles but would appreciate detailed steps to ensure the process goes as planned. If any additional information is needed, please let me know how to provide it securely.

Thank you for your help!

Responses

XfinityMartyR

Official Employee

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1.8K Messages

3 months ago

user_5479c3 Thanks for reaching out! We can help get your current services set for a pending disconnection, so you can get started with NOW Internet. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

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user_5479c3

Visitor

•

4 Messages

I just did that and it didn't work. I got to run around for hours days now. Why is this?

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2 months ago

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XfinityVictor

Official Employee

•

1.1K Messages

user_5479c3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

EG

Expert

•

108.8K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_5479c3

Visitor

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4 Messages

21 days ago

None of this helped. I had to cancel all services first, and only then was I able to create a new account for Xfinity NOW Internet.

0

Customer Service

user_5479c3

Need Assistance Switching to Xfinity NOW Internet Plan

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