Hi user_xat2hj and welcome to our forums! Thanks for reaching out regarding your order status. I know you may be excited to join but this can affect that. Glad to have you here though. In order for me to proceed with your order status, I will need for you to send me a direct message with your full name and full service address to locate your account. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityQue
Official Employee
•
65 Messages
3 days ago
Hi user_xat2hj and welcome to our forums! Thanks for reaching out regarding your order status. I know you may be excited to join but this can affect that. Glad to have you here though. In order for me to proceed with your order status, I will need for you to send me a direct message with your full name and full service address to locate your account. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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