Regular Visitor
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4 Messages
Need Assistance in Modifiying Services. Online Customer Service No Help
I am trying to upgrade my services. I was not able to complete the transaction online and online customer service was no help. Can someone assist? I can share more details once contacted. Very frustrated at the moment.
Thank you.
XfinityChelseaB
Official Employee
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2.3K Messages
20 hours ago
Hello @kebmo25, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We do need to bring up your account to look into this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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