Visitor
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1 Message
Need Assistance Cancelling Xfinity Internet Service
Hello,
I would like to cancel my Xfinity residential Internet service at the earliest possible date.
I have contacted customer support multiple times regarding my monthly bill and cancellation, but I have decided to discontinue the service. I am not interested in promotional offers, plan changes, or retention calls.
Could an official Xfinity support representative please assist me with completing the cancellation and explain how I can receive written confirmation of the disconnection date and any final charges?
I can provide my account details through a private message when an official representative requests them.
Thank you.
XfinityRay
Official Employee
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4.5K Messages
4 hours ago
Greetings, @user_gphf9b! I am sorry to hear you want to make change to your account. We can assist you with getting everything taken care of here. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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user_ibiub6
Visitor
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1 Message
2 hours ago
If they owe you a credit..don't hold your breath.
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