Visitor
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1 Message
need an entitlement reset or a backend account unlinking on the Xfinity side so the activation token resets.
I am completely stuck trying to activate my Peacock Premium benefit. I moved and was working fine before but now since i moved. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity side so the activation token resets. Please help. I called and spoke to xfinity and they have no idea what todo but I think its someone who doesnt know what they are doing. peacock says its an xfinity problem
XfinityEva
Official Employee
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2.7K Messages
4 hours ago
Thank you for taking the time to reach out about this concern. It looks like you've tried several troubleshooting tips already. We have seen this error recently and had success working with this, please send us a direct message with your full name and service address to get started.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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