Need an appointment

Hello @kinchen, thank you for reaching out via our Xfinity Community Forums. Thank you so much for reaching out, and I truly apologize for the frustration you're experiencing. I completely understand how difficult it must be to face issues with your internet, TV, and phone services, especially when you're trying to resolve them and get in touch with someone. Your time and concerns are very important, and I’m genuinely sorry for the inconvenience this has caused.

We really appreciate your patience in trying to work through this, and I want to assure you that we’re here to help. I’d love to gather more details to get a clearer picture of what’s going on and help resolve this for you as quickly as possible. Could you please confirm if you’re still having trouble accessing your account and if so, if you’ve tried resetting your password or using the "Forgot Password" option? Also, if you’re able to, please let me know if there’s a specific error message you’re encountering when trying to access your account. This will help us narrow down the issue.

In the meantime, please know that our Digital and Social Media team is available to assist you 7 days a week, from 6 am to midnight Eastern Time. They can provide you with further assistance and help you get connected with a representative.

Thank you again for your patience, and I truly appreciate you reaching out to us. We are committed to getting this resolved and providing you with the service you deserve. If there’s anything else I can do to help in the meantime, don’t hesitate to let me know.