1 Message
Need an appointment
We are having intermittent issues with wifi due to water in the lines. We need an appointment asap to fix this. How do we get an appointment with out the troubleshooting??!
1 Message
We are having intermittent issues with wifi due to water in the lines. We need an appointment asap to fix this. How do we get an appointment with out the troubleshooting??!
EG
Expert
•
111K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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828 Messages
1 year ago
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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