1 Message
Need an answer asap
I cancelled my first account because for some reason they just raise the price every year got set up with NOW and done paid the 45$ for this month. My first account is going to be shut down January 13th it still shows the 102$ charge for the 24th. I was told I won’t have to pay that since I changed my plan and done paid for this first month of NOW. So why is it still showing I’ll be charged 102$ on the 24th. I turned off auto pay because I’m not paying for wifi twice this month and 102$ is just ridiculous. I’m taking my old equipment to Xfinity store in the next few days
XfinityEricB
Official Employee
•
1.9K Messages
24 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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