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Monday, November 4th, 2024 6:19 PM

Need a technician

For damaged equipment due to hurricane helene. 

Expert

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107.1K Messages

19 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1K Messages

19 days ago

@user_yvmwe6, hello! Thank you for your post. First and foremost, I hope you and your loved ones got through Helene safely and without too much loss. My heart goes out to all of you who were hit. I am here to make the equipment replacement as easy as possible. What type of equipment got damaged? Was this cable boxes and modems, or more like network equipment in the street?

Thanks, @EG for the assist!

2 Messages

It’s the gray box outside that hooks up to the electrical pole. It’s half torn off of the pole with the cables exposed. I’m afraid it’s affecting my internet performance. 

Official Employee

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1K Messages

@user_yvmwe6 Gotcha. Let's take a look at your connection, and make sure the right tech comes out. Please, send a DM to Xfinity Support with your full name and address, so we can get this fixed.

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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107.1K Messages

You got it @XfinityTony !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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