need a technician to check incoming cable line for service to tv (cable)

@user_lv2ww3

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your TV services. Our Xfinity app is a great self-service tool to use to troubleshoot your services remotely. https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app

I'll be happy to take a deeper look at your account so we can get the issue fixed.

Just send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message