@user_95d7tq, I’m sorry you’re having trouble with the coaxial cable outlet. I understand you need a technician to come out and take a closer look. I would be happy to assist you. I just need a little more information. Are you getting any error messages on your TV screen, and what type of signal are you receiving intermittent, snowy, or tiling?
I’m getting nothing. I know exactly what the problem is, just don’t have the means to fix it. The cord that feeds into the coaxial outlet isn’t connected to the main line. I just need someone to split and connect
Thanks for the update. Please send us a direct message with your full name and address. Here are the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper) icon. In the "To:" line, type "Xfinity Support." As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityCarolyn
Official Employee
•
498 Messages
6 hours ago
@user_95d7tq, I’m sorry you’re having trouble with the coaxial cable outlet. I understand you need a technician to come out and take a closer look. I would be happy to assist you. I just need a little more information. Are you getting any error messages on your TV screen, and what type of signal are you receiving intermittent, snowy, or tiling?
2
0
Again
Expert
•
35.2K Messages
1 hour ago
@user_95d7tq
This is not Accessibility/disability related. Moved to Customer Service.
0
0