Good morning and welcome to our community forums user_8mdern!
That is not the way our support works my friend. We are a community of users and corporate employees that work together to help provide first class support. You just need to let us know what is wrong and how you might need help, and what kind of support you were needing. If you prefer to speak on that phone, that is always an option, but you would just call our phone number which is 1-800-XFINITY (1-800-934-6489).
The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. We support Facebook, Xfinity Forums, and Reddit so there may be a delay in response depending on current intake--please be patient with us as we receive hundreds to thousands of messages a day.
XfinityThomasB
Official Employee
•
1.4K Messages
6 days ago
Good morning and welcome to our community forums user_8mdern!
That is not the way our support works my friend. We are a community of users and corporate employees that work together to help provide first class support. You just need to let us know what is wrong and how you might need help, and what kind of support you were needing. If you prefer to speak on that phone, that is always an option, but you would just call our phone number which is 1-800-XFINITY (1-800-934-6489).
The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. We support Facebook, Xfinity Forums, and Reddit so there may be a delay in response depending on current intake--please be patient with us as we receive hundreds to thousands of messages a day.
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