Visitor
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3 Messages
Need a status update for my address
So I signed up for 1000/1000 about 2 months ago. Lines were ran underground. First tech we called out here said it wasn't ready yet, and when we see the green box installed in the ground out front we were good to go. Fast forward about 4 weeks to a month the green box was there, so we scheduled another tech. Second tech told us that everything is ran but the conduit wasn't installed yet and it should be about another week. That was two weeks ago, and in the process they postponed my Xfinity account when I went to check on the app(I'm assuming because it took so long for service to get installed). So I'll need to call a tech to get my account reactivated and to set up a install appointment. So I'm trying to see who I should talk to, to get a status for my address.
XfinitySara
Official Employee
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2.8K Messages
5 hours ago
We'd be more than happy to look into this and help however we can, @user_osl6gv! First, we ask that you refrain from making multiple posts about the same concern(s), but not to worry - I've merged your two posts into one to avoid confusion.
Also, please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
I'll reply to your DM in just a moment!
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EG
Expert
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120.2K Messages
1 hour ago
Concern moved here to the Customer Service help section.
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