Hello @user_bocb4o I'm sorry to hear this has happened and we can help with that here. May I please have you meet us in direct message to provide the address where this happened? Can you please also include if this has affected your service?
How to Send Us a Direct Message:
1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
XfinityEva
Official Employee
•
2.7K Messages
15 hours ago
Hello @user_bocb4o I'm sorry to hear this has happened and we can help with that here. May I please have you meet us in direct message to provide the address where this happened? Can you please also include if this has affected your service?
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
0
0