Visitor
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1 Message
Need a return shipping label
I am in a different state than my xfinity service address so I can’t return my equipment to a store, they are unable to scan it when I went in. I was told to call xfinity. After 20 minutes of fighting with the voice prompts I was told to Google xfinity return label so I can drop my items off at UPS. When I visit the website I am directed to the device return center, but there are no devices listed as available to return so I can’t get past that page. It seriously feels like xfinity’s goal is to make everything as difficult as possible for it’s customers, except of course initiating new service.
XfinityChristopher
Official Employee
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262 Messages
3分前
@user_5e176c Hello and good afternoon, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about these issues you have been having trying to return your old equipment, that can definitely be really frustrating. I would be more than happy to assist you in getting your equipment returned, no problem at all. To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_bd357f
Visitor
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3 Messages
10日前
can't get a xfinity retun label to take the equipment to ups
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user_bd357f
Visitor
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3 Messages
10日前
i need an xfinity return label
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user_bd357f
Visitor
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3 Messages
10日前
how to get an xfinity retuned label
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