Visitor
•
1 Message
Need a representative
Only house on block no service after major storm this has been 8 dats stuck in endless outage loop. Both on phone and assistant. Where can I get info
Visitor
•
1 Message
Only house on block no service after major storm this has been 8 dats stuck in endless outage loop. Both on phone and assistant. Where can I get info
XfinityRichard
Official Employee
•
3.6K Messages
3 hours ago
Good morning, @user_0en434 . I'm very sorry to hear you've been without service for 8 days following the storm. I can certainly understand how frustrating that must be, especially when you're unable to get clear information on the status of the outage. Please send us a Direct Message with your full first and last name and service address, and we'll be happy to review the account, check for any available updates, and see what information we can provide regarding the service interruption. We look forward to assisting you further.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0