Need a replacement remote

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello, @user_bk64q5 thank you for reaching out over Xfinity Forums. I can help get a replacement remote shipped out, you've reached the right place for assistance. While you're waiting for the new remote to be shipped, we no longer have the Xfinity Remote App, but do still have the adaptive web remote you can use online. Here is a great article that has more information, and how to use the web remote: https://www.xfinity.com/support/articles/x1-accessible-tv-remote-web-app

Since there isn't the option to order a remote from the website, getting the order placed with agent like myself is the best option. I'll need to gather some information to locate your account that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address? Our team can most definitely can get the new remote sent out. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it