Visitor
•
2 Messages
Need a Replacement Modem
Hello,
I believe my modem might be going out. I unplugged it and when I went to plug it back in, it would not turn on; no lights on the back either. I used a DMM (digital multimeter) and confirmed that the cable was seeing 124V and that the outlet was also producing 124V, so it is not the cable. I also checked isolation and the sockets in the cable were OL with a DMM resolution of 2 MOhms and the pins on the modem were 1.2 MOhms, so they should be isolated from each other, which makes me think that there's a problem with the internal power board of the modem.
What do I need to do to get a replacement?
Thank you so much!!
Jennifer
Accepted Solution
XfinityBillie
Official Employee
•
4K Messages
8 months ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
1