Skip to main content

    Support

    Offers

U
user_efa6ae
1st Topic
1st Reply

Visitor

 • 

14 Messages

Friday, March 25th, 2022 5:14 AM

Closed

Need a replacement: Frequency 2.0 Bluetooth Portable Rechargeable Speaker from Xfinity Rewards

Frequency 2.0 Bluetooth Portable Rechargeable Speaker from Xfinity Rewards worked for a few days but no longer connects via Bluetooth. How do I get a replacement?

Question

 • 

Updated 

3 years ago

1.2K

3

0

XfinityEmilyB

Official Employee

 • 

2K Messages

3 years ago

Welcome to our community forum, @user_efa6ae! I definitely want to make sure you're able to enjoy your Bluetooth Speaker for more than a few days! What troubleshooting steps have you tried so far?

5

0

user_efa6ae

Visitor

 • 

14 Messages

@XfinityEmilyB​ Thank you for helping resolve this! I removed the Bluetooth speaker and reinstalled it to no success.

:(

3 years ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

Thank you for giving that a try, @user_efa6ae! Does the speaker power on? Are you having issues with more than one device trying to connect? Does the speaker show in your connected devices when you try to connect to it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_efa6ae

Visitor

 • 

14 Messages

Speaker does not power on although connected to power.

Not having problems with more than 1 device trying to connect.

It does show as a device but does not connect probable because does not power on.

3 years ago

0

CCValerie

Official Employee

 • 

974 Messages

Thank you for providing those details. Have you attempted to reset the speaker using the included user manual?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCValerie

Official Employee

 • 

974 Messages

Thank you @user_efa6ae, we really appreciate you attempting those troubleshooting steps on your end. We can definitely look further into this with you. Please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_efa6ae

Visitor

 • 

14 Messages

3 years ago

Yes, tried to reset the speaker but it will not power on. My speaker will not power up. Worked  after I got it but will not power on. Tried fully charging and resetting but will not work.

2

0

Again

Expert

 • 

31.4K Messages

@user_efa6ae​ Have you tried a different outlet?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

user_efa6ae

Visitor

 • 

14 Messages

Lol. Tried multiple outlets.

3 years ago

0

user_1c280f

Visitor

 • 

1 Message

3 years ago

how to I pair the speaker with a new device?

1

0

XfinityRay

Official Employee

 • 

2.7K Messages

Greetings, @user_35cf43. You would want to refer to the manual for the speaker for instructions on pairing. In my experience, on most devices, you can hold down the power button for a few seconds to start the pairing process.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here