user_5t81v1, Hi! Thanks for reaching out. I can understand the importance of getting that main cable box fixed and that cable buried as a customer myself. I am sorry to learn about this experience and for the inconvenience that this has caused. You've come to the right place. We are a team of experts who are dedicated to resolving replacement and cable burial concerns such as this. With the cable box not working, the next best step would be to get an appointment scheduled so we can send out a technician to help with both concerns. We can help with getting that scheduled for you. For the easiest way of scheduling an appointment, you can also do so online. If you would like to schedule online, here are the steps below. Which would work best for you?
Before scheduling a repair appointment, try to resolve your issue using the online troubleshooting guides available on xfinity.com.
1. Log in to xfinity.com.
2. Click Troubleshoot under the device you want to troubleshoot
3. Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.
4. If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.
5. Tell us about the issue you're having, then click Continue.
6. Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.
7. You'll see a confirmation page once your appointment is scheduled.
o If you need to change or cancel your appointment, you can select Manage Appointment. Otherwise, you can exit by selecting Back to My Account.
XfinityGabriel
Official Employee
•
2K Messages
24 days ago
Before scheduling a repair appointment, try to resolve your issue using the online troubleshooting guides available on xfinity.com.
1. Log in to xfinity.com.
2. Click Troubleshoot under the device you want to troubleshoot
3. Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.
4. If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.
5. Tell us about the issue you're having, then click Continue.
6. Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.
7. You'll see a confirmation page once your appointment is scheduled.
o If you need to change or cancel your appointment, you can select Manage Appointment. Otherwise, you can exit by selecting Back to My Account.
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