need a refund

user_zan1ca, Hi there! Thanks for reaching out. Totally get how frustrating that is, especially after already going through the hassle of canceling. What’s likely happening is the final bill or a cycle overlap after the cancellation date, but if you were charged for time after service ended, that should absolutely be reviewed/refunded. You've knocked on the right door over virtual land. We are an expert team that specializes in resolving cancellation and refund concerns such as this. We can help. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.