Need a real person

@user_02o79m Welcome to our community forum! Thank you for reaching out so we can get your service back up and running and I'm sorry you never received the text to schedule an appointment. We'll stick with you every step of the way until you confirm that your service is good to go. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.